Returns & Refunds
We want you to love what you ordered. If you don't, send it back — no drama.
You have 28 days from the day your order arrives to return it for a full refund.
Quickest way: bring it to the shop
Drop it into Willow, 4 O'Connell Street, Ennis, and we'll refund you there and then. If you collected your order in store, returning it in store is the fastest route by far.
By post
- Pop the item back in its packaging with a note of your order number (it's on your confirmation email).
- Post it to: Willow, Returns, 4 O'Connell Street, Ennis, Co. Clare, V95 KR81
- We'll process your refund within 5 working days of the parcel reaching us. Depending on your bank, it can then take 3–5 working days to appear in your account.
We'd recommend a tracked service — we can only refund what reaches us.
What we can accept
Items must be unworn, unwashed and have all tags attached. Please try things on without fragrance, deodorant or make-up so nothing marks. Shoes need to come back unworn in their original box. Pierced jewellery and gift cards can't be returned unless faulty.
Return postage is at your own cost unless the item is faulty — in that case get in touch first and we'll sort it.
Faulty or wrong item?
Email info@willow.ie or ring the shop on +353 65 689 1342 and ask to speak to someone in store. Have your order number handy and we'll fix it straight away.
Exchanges
The quickest way is to return the item for a refund and order the size or colour you want — that way it's not sold out by the time your parcel reaches us. If you'd rather we hold something, just ask.
